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FAQ

Below are some commonly asked questions. Please use the form on the 'CONTACT US' tab if your question is not covered below. Else, just give us a call

  • What is a Virtual Aide?

    A virtual aide is your assistant for doing all the stuff that you need help with for running your business. The work is primarily done remotely combined with a few site visits whenever necessary.
  • How much does the service cost?

    Please give us a call to discuss this. We know this is probably very annoying - but it is like buying a house just based on a $$ figure without knowing what the features are. We can guarantee you this much - we will most probably be the lowest rate that you came across and if not, we will beat/match any other U.S.-based provider of such services. So, please go ahead and call 510-MY-VAIDE (510.698.2433) to discuss it.
  • Will I be able to work with the same Virtual Assistant for all of my projects?

    Yes, you will be assigned an Account Manager who will take the time to understand your business. He/She will be your primary point of contact on all matters. The Account Manager will be doing the project management, QA/QC, time tracking to ensure that the work is done on time and to your satisfaction. This setup ensures that you develop a common communication protocol, build trust with us, and understand each others workings.
  • What type of services do you offer?

    We offer almost every type of assistance that your small business needs. And in case we don't, chances are we know people who do and we can connect you. Though most clients use us for operational assistance, we have the capabilities to help you out with business plans, financials, capital raising, and process improvement consulting.
  • How do you ensure security and confidentiality?

    We sign Non-Disclosure Agreements (NDA) with our clients and the people we work with to ensure that your information remains confidential.
  • Who are the typical clients of your kind of business?

    Since our services address the basic operations of almost any business (e.g. book-keeping, marketing services etc.) we have varied clients. Typically our clients have been:
    ○ Life coaches
    ○ Speakers
    ○ Realtors
    ○ Professional organizers
    ○ Religious organizations
    ○ Construction companies
    ○ Consultants
    ○ Authors
    ○ Professional athletes / sports professionals
    ○ Home-Owners Associations
    ○ Interior designers
    ○ Financial Planners
    ○ Physicians Offices
  • How will I be billed?

    You will be billed on the 15th of the month for the prior month. The billing is done in increments of 15 minutes and carries rollover.